Privacy Policy
Last Updated: May 30, 2026
Genisound (“us”, “we”, or “our”) values the privacy and security of your business and personal data. This Privacy Policy outlines how we collect, process, secure, and share information when you visit https://www.genisound.com or utilize the Genisound audio streaming web interface.
By using the Service, you agree to the data collection and processing practices outlined in this policy.
1. Information We Collect
We collect the following data to provide a secure, personalized B2B audio streaming service:
A. Corporate & Personal Identity Data
- First and last name of the business representative.
- Business email address (used for login credentials, service updates, and billing receipts).
- Legal company name and physical business address (required for compliance and invoicing).
- Telephone number (optional, for support).
B. Technical, Usage, and Playback Data
- Device information (IP address, OS, browser, and screen scale).
- Diagnostic data (stream load speeds, playback error logs, session durations).
- Audio performance metrics (player interaction, sound block selection, scheduling logs).
2. Payment Processing & Financial Security
Genisound does not store or process credit card numbers directly. All financial transactions and billing are securely handled by third-party processors (e.g., Stripe, Lemon Squeezy) in strict PCI-DSS compliance.
3. Cookies, Analytics, and Tracking Pixels
We deploy cookies and modern analytic tools (like Cloudflare Web Analytics) to optimize the website:
- Functional Cookies: Remember your authentication, volume, and streaming sessions.
- Performance Analytics: Measure traffic, understand site interaction, improve speeds.
You can disable cookies via your browser, but some services may not function properly.
Third-Party Sub-Processors & Data Security
4. Third-Party Sub-Processors
We never sell, rent, or monetize your data. We share data only as needed with:
- Cloud providers for streaming and media storage (e.g., Cloudflare R2).
- Automated email tools for onboarding, updates, and policy notifications.
- Legal/tax compliance software for cross-border B2B invoices.
5. Data Security and Retention Rules
- Security: We use SSL/TLS encryption and robust standards to prevent unauthorized access, loss, or alteration of your data.
- Retention: Your account, company info, and transactions are retained while your account is active or as required for legal, accounting, audit, and tax compliance.
6. Your Rights Under GDPR
If your business is in the EEA, you have the right to:
- Access & Request: Get a portable copy of your data.
- Rectify: Correct outdated/inaccurate info.
- Restrict & Object: Halt or limit data processing.
- Erase: Request deletion (unless record-keeping is required by law).
Policy Revisions & Contact Information
7. Revisions to This Privacy Policy
We may update this policy to reflect technical or legal changes. Check this page for updates, which will be marked by a new “Last Updated” date.
8. Contact Information
For privacy, data protection, or compliance inquiries, email us at: contact@genisound.com.
We are committed to protecting your privacy and complying with the highest standards of security for Genisound users.